At AzeeMed Instruments, we strive to provide a seamless and transparent purchasing experience. Our Terms of Sales outline the key conditions for buying our surgical instruments and related services to ensure clarity and mutual understanding.
1. Pricing and Payment
- All prices listed on our website or provided in quotations are in USD (or as otherwise specified) and may be subject to applicable taxes, duties, and shipping costs.
- Payment terms will be communicated at the time of order confirmation. We accept payments via bank transfer, credit card, or other agreed-upon methods.
- Orders are processed upon receipt of full payment unless otherwise stated in a written agreement.
2. Order Confirmation and Processing
- Orders are confirmed upon receiving a purchase order (PO) or agreed payment terms.
- Customization requests, including laser marking, must be clearly specified at the time of order placement.
- Lead times for manufacturing and delivery vary depending on order size and customization requirements. Estimated delivery timelines will be shared after order confirmation.
3. Shipping and Delivery
- Shipping costs are calculated based on the destination, weight, and size of the order and will be included in your invoice.
- We are not liable for delays caused by circumstances beyond our control, such as customs clearance, natural disasters, or shipping carrier issues.
- International customers are responsible for any customs duties, taxes, or import regulations applicable in their country.
4. Returns and Refunds
- Returns are accepted for defective or damaged products within 15 days of delivery. Custom or laser-marked instruments are non-returnable unless defective.
- Refunds or replacements will only be issued after inspection and approval of returned items.
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
5. Warranty
- All surgical instruments are covered by a lifetime warranty against manufacturing defects.
- The warranty does not cover damage due to misuse, improper handling, or unauthorized repairs.
6. Cancellation Policy
- Orders can be canceled within 48 hours of placement without incurring any charges.
- For customized or bulk orders, cancellations may be subject to additional fees if production has already begun.
7. Limitation of Liability
- AzeeMed Instruments is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
- All instruments must be used by qualified professionals in accordance with industry standards.
8. Amendments to Terms
- AzeeMed Instruments reserves the right to update these Terms of Sales at any time. The latest version will always be available on our website.